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"Exit" Questionnaire

The following is a questionnaire,which will enable us to better understand your opinions about the Salt Lake County Board of Equalization, and related valuation and tax issues.

Please be specific, as we will use this information to develop an improved delivery of services to you.

Was this your first experience in appealing your property's valuation?

 Yes

 No

Did you contact the Board of Equalization by telephone prior to appealing your property's valuation?

 Yes

 No

If so, was the information you obtained by telephone helpful?  If not, would you briefly explain why in the box below?   Would you also provide any suggestions you may have to make this service more informative.

 Yes

 No

Did you find the appeal instructions that accompanied your "truth in taxation" notice informative and easy to understand?  If not describe what was difficult to understand in the box below.

 Yes

 No

Did you file your property’s appeal by mail, or did you appear before the Board of Equalization in person?

Mail    In Person

 

If you filed your appeal in person, did you find accessibility to receive the services you needed  acceptable?  If not briefly explain why in the box below.

 Yes

 No

If you filed your appeal in person, did you find the Board of Equalization staff courteous, respectful, and competent in their abilities to answer your questions?  If not explain why.

 Yes

 No

During your visit to the Board of Equalization, did you find the service you received of value to you?  If not, why?

 Yes

 No

Did the Board of Equalization accept your appeal or were you issued an Intent to Dismiss?

Accepted    Intent to Dismiss

 

If you were issued an "Intent to Dismiss" did your Board of Equalization representative clearly and concisely explain to you the type of evidence required to accept your appeal?  If not briefly explain why in the box below..

 Yes

 No

When your appeal was processed and you received notice of the outcome of your appeal, were you satisfied?

 Yes

 No

If not, did you request that you have a hearing before the Board of Equalization? If not briefly explain why in the box below.

 Yes

 No

When you received notice that your appeal had been scheduled for a hearing, did you receive this notice in a timely manner?  If not briefly explain why in the box below.

 Yes

 No

When you appeared at your hearing, did the hearing officer clearly and concisely explain the hearing process to you, and provide you with the post-hearing information sheet?   If not briefly explain why in the box below.

 Yes

 No

Did your hearing officer answer all of the questions you had in an understandable fashion?    If not describe what happened.

 Yes

 No

During the course of your hearing, did the your hearing officer appear genuinely concerned about your appeal?  If not, what happened?

 Yes

 No

At the conclusion of your hearing, did you feel that you were treated fairly by the Assessor’s representative and your hearing officer?  If not, what happened?

 Yes

 No

When you received notice of the outcome of your hearing, were you satisfied with the results?

 Yes

 No

If not, was the instructions and appeal form to file your appeal before the Utah State Tax Commission easily understood and easy to fill out?  If not explain why.

 Yes

 No

Was your overall experience with the Salt Lake County Board of Equalization process satisfactory?  On a scale of one to five, 1 being the low and 5 being the high, rate your overall experience with the Board of Equalization.

1 2 3 4 5